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TERMS OF USE

Last Updated: April 27, 2026

These Terms of Use (“Terms”) govern your access to and use of the Telezen MD website located at www.telezenmd.com (the “Site”) and any related services, content, tools, or features made available through the Site (collectively, the “Services”).

The Site and Services are operated by Telezen MD, LLC, a Florida limited liability company (“Telezen MD,” “Company,” “we,” “us,” or “our”).

By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Site or Services.

We may update these Terms from time to time. Any changes will be effective immediately upon posting. Your continued use of the Site constitutes acceptance of the updated Terms.

Privacy Policy

Our Privacy Policy and California Privacy Notice are incorporated into these Terms by reference.

Privacy Policy: https://www.telezenmd.com/privacy
California Privacy Notice: https://www.telezenmd.com/ccpa

By using the Site or Services, you consent to the collection, use, and disclosure of information as described in those policies.

Not Medical Advice

The content provided on the Site is for general informational and educational purposes only and is not intended to be, and should not be relied upon as, medical advice, diagnosis, or treatment.

Medical care is provided only if and when a licensed healthcare provider reviews your completed intake, determines that care is appropriate, and establishes a provider-patient relationship.

You should always seek the advice of your physician or other qualified healthcare provider regarding any medical condition or before starting, stopping, or changing any treatment.

Telezen MD does not recommend or endorse any specific medication, treatment, product, pharmacy, or healthcare provider. Reliance on information provided through the Site is at your own risk.

Our Services

Telezen MD facilitates access to telehealth services by connecting patients with licensed healthcare providers.

Submission of an intake form does not guarantee that a provider-patient relationship will be established or that a prescription will be issued.

All medical decisions, including whether treatment or a prescription is appropriate, are made solely by the licensed provider based on professional judgment and applicable law.

Telezen MD does not manufacture, compound, dispense, or ship medications. Prescriptions, if issued, are fulfilled by independent, licensed third-party 503A compounding pharmacies that operate in compliance with applicable U.S. laws and regulations.

Medications are dispensed and shipped by these partner pharmacies. Patients do not select the dispensing pharmacy, as pharmacy fulfillment is determined based on clinical appropriateness, availability, and operational factors. Pharmacy partners may change at any time based on regulatory, operational, or clinical considerations.

Telezen MD services are not health insurance and are not a substitute for health insurance. Telezen MD does not submit claims to Medicare, Medicaid, or any other federal, state, or private payor.

State-Specific Provider and Consumer Notices

Florida

California

Medical doctors are licensed and regulated by the Medical Board of California.
Phone: (800) 633-2322
Website: www.mbc.ca.gov

Texas

Texas Medical Board
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC-263
Austin, TX 78768-2018
Phone: 1-800-201-9353
Website: www.tmb.state.tx.us

Kansas

 Kansas State Board of Healing Arts
800 SW Jackson, Lower Level-Suite A
Topeka, KS 66612
Phone: (785) 296-7413
Website: www.ksbha.org

Electronic Communications and SMS

By using the Site or Services, you consent to receive communications from Telezen MD electronically, including email and SMS/text messages related to your account, services, and transactions.

SMS Messaging Program

By providing your phone number and opting in, you expressly consent to receive recurring SMS messages from Telezen MD. These messages may include:

  • Appointment reminders
  • Order confirmations and shipping updates
  • Account notifications
  • Customer support communications
  • Health program reminders
  • Promotional and marketing messages

Message frequency varies based on your interaction with our Services.

Consent to receive SMS messages is not a condition of purchase.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

You may receive a final confirmation message confirming your opt-out.

For assistance, reply HELP or contact us at support@telezenmd.com.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

SMS Consent and Data Use

SMS opt-in data and consent are not shared, sold, or rented to third parties for marketing purposes.

Intellectual Property

All content on the Site, including text, graphics, logos, images, designs, software, and other materials, is owned by Telezen MD or its licensors and is protected by U.S. and international intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any Site content without prior written consent.

You retain ownership of information you submit. By submitting information, you grant Telezen MD a limited license to use it solely for the purpose of providing the Services.

Eligibility

You must be at least 18 years old to use the Site or Services. By using the Services, you represent and warrant that you meet this requirement and are the authorized user of any phone number or contact information provided.

User Conduct

You agree not to misuse the Site or Services, including:

  • Attempting unauthorized access to systems or data
  • Interfering with Site functionality or security
  • Submitting false or misleading information
  • Violating any applicable laws or regulations

We reserve the right to suspend or terminate access for violations of these Terms.

Accuracy of Information

We strive to provide accurate information; however, the Site may contain errors or outdated information. We make no guarantees regarding completeness or accuracy. Use of the Site is at your own risk.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their content, policies, or practices. Accessing third-party sites is at your own risk.

Disclaimer of Warranties

The Site and Services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation.

Limitation of Liability

To the fullest extent permitted by law, Telezen MD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Services.

Your sole remedy is to discontinue use of the Site.

Indemnification

You agree to indemnify and hold harmless Telezen MD and its affiliates from any claims, damages, or expenses arising from your misuse of the Site or violation of these Terms.

Dispute Resolution and Arbitration

Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration in the State of Florida, administered by JAMS, under Florida law.

Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

International Use

The Site and Services are intended for use by residents of the United States only. Users outside the U.S. are not permitted to use the Services.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

Entire Agreement

These Terms, together with the Privacy Policy and any other incorporated policies, constitute the entire agreement between you and Telezen MD.

Contact Us

Telezen MD, LLC
Phone: 1-888-775-9343
Email: support@telezenmd.com