At Telezen MD, we provide physician-guided care and prescription treatments that require clinical review, regulatory compliance, and custom pharmacy fulfillment. Due to the nature of telehealth services and compounded medications, all purchases are governed by the policy below.
If you need assistance, contact our patient care team at +1 (888) 775-9343 or support@telezenmd.com.
By placing an order with Telezen MD, you acknowledge that you have read, understood, and agreed to this Refunds, Returns, Shipping, and Final Sale Policy. This agreement is binding at the time of purchase.
Due to state and federal regulations, prescription medications cannot be returned or refunded once dispensed by the pharmacy.
Once an order enters any stage of processing, including provider review, prescription issuance, pharmacy compounding, or shipment, the order is final and non-refundable, except as explicitly stated in the 180-Day Weight Loss Guarantee.
Cancellation requests must be submitted within 12 hours of placing your order by contacting support@telezenmd.com.
If a licensed medical provider has reviewed your case prior to your cancellation request, a $35 doctor visit fee will be deducted from any eligible refund.
This fee is non-refundable and reflects a completed clinical service.
All orders are subject to a non-refundable payment processing fee (currently 4%), which is charged at the time of purchase and cannot be recovered.
If your order is successfully canceled before pharmacy compounding begins, you will receive a refund to your original payment method minus any applicable doctor visit and processing fees.
Once an order enters processing, including provider approval, prescription issuance, pharmacy compounding, or shipment, no refunds will be issued.
Patients are responsible for reviewing all order details and medical information prior to purchase.
If a licensed provider determines that you are not eligible for treatment, you will receive a refund minus the $35 doctor visit fee if the consultation has been completed.
Patients are responsible for using medications exactly as prescribed.
We take fulfillment, delivery, and medication integrity seriously.
Once your order ships, you will receive:
• Shipping confirmation
• Tracking number
• Delivery updates via email, SMS, and patient portal
Customers are responsible for monitoring shipment status.
All delivery issues, including lost, missing, or stolen packages, must be reported within 2 business days of the carrier’s marked delivery date.
This timeframe allows us to:
• Work directly with the carrier while tracking data is active
• Initiate a timely investigation
• Provide the most accurate resolution
Responsibility transfers to the customer upon confirmed delivery by the carrier.
If a package is lost before being marked as delivered, Telezen MD will:
• Work with USPS, FedEx, or UPS to locate the shipment
• Initiate a carrier investigation when appropriate
• Evaluate reshipment on a case-by-case basis
Carrier outcomes are not guaranteed.
Certain medications require temperature-controlled packaging.
By placing an order, you agree:
• All shipping and payment information provided is accurate
• You will monitor shipment tracking and delivery status
• You will report any delivery issues within the required timeframe
Telezen MD is not responsible for delivery issues caused by customer error or failure to monitor tracking.
Once an order is submitted and payment is processed, it immediately enters a clinical and fulfillment workflow.
• Orders cannot be modified, canceled, or refunded once processing begins
• This includes provider review, prescription issuance, pharmacy compounding, or shipment
• All sales are final due to the customized nature of prescription medications
Individual results may vary. Telezen MD does not guarantee specific medical, weight loss, or treatment outcomes outside of the defined terms of the 180-Day Weight Loss Guarantee.
Telezen MD does not accept insurance.
Some services may be eligible for FSA or HSA reimbursement. Patients are responsible for confirming eligibility with their provider.
Educational content, digital programs, and community access are provided for informational purposes only and do not replace medical advice or treatment.
These resources do not alter refund eligibility or policy terms.
Telezen MD offers a 180-Day Weight Loss Guarantee for eligible programs.
If a patient does not lose any measurable weight after 180 consecutive days of full participation, they may be eligible for a refund of medication fees paid during that period.
The $35 doctor visit fee is not refundable.
Active participation for 180 consecutive days following the prescribed treatment plan.
Any measurable weight loss voids eligibility.
Medications must be taken exactly as prescribed.
Requests must be submitted within 14 days of completing the program.
Telezen MD reserves the right to deny claims for non-compliance, inconsistent documentation, or suspected fraud.
Approved refunds will be processed within 30 business days to the original payment method.
All decisions are final and at the sole discretion of Telezen MD.
By placing your order, you agree to contact Telezen MD first to resolve any issue.
Filing a chargeback for services already rendered or prescriptions processed constitutes a violation of this agreement.
Telezen MD reserves the right to:
• Submit full documentation to payment processors
• Suspend or restrict accounts
• Deny future services
Telezen MD reserves the right to refuse service or cancel orders at its sole discretion, including in cases of suspected fraud, abuse, or policy violations.
Telezen MD reserves the right to update or modify this policy at any time to remain compliant with medical, regulatory, and operational requirements.
