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Privacy Policy

Last Updated: January 26, 2026

This Privacy Policy explains how Telezen MD, LLC, a Florida limited liability company (“Telezen MD,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects information about you when you access or use www.telezenmd.com (the “Site”) and related services (collectively, the “Services”).

By using the Site or Services, you agree to the practices described in this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Site or Services.

If you are a California resident, please review our California Privacy Notice, which supplements this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through the Site and Services. It does not apply to third-party websites, pharmacies, healthcare providers, or services that may be linked to or integrated with the Site.

Information We Collect

We collect information that you voluntarily provide and information that is automatically collected when you use the Site.

Information You Provide Directly

Depending on how you use the Services, we may collect:

  • Contact information (such as name, email address, phone number, and mailing address)
  • Intake and questionnaire information submitted for telehealth evaluation
  • Health-related information you choose to provide for clinical review
  • Account, order, and payment-related information
  • Communications with customer support

Information Collected Automatically

When you access the Site, we may automatically collect:

  • IP address and device identifiers
  • Browser type, operating system, and device characteristics
  • Pages viewed, features used, and dates and times of interactions
  • Referring URLs and general location information (such as city, state, or ZIP code)

We do not collect precise real-time geolocation data unless you explicitly grant permission.

Cookies and Analytics

We use cookies and similar technologies to operate and improve the Site, remember preferences, and understand usage patterns.

We may use third-party analytics services such as Google Analytics to collect and analyze information about Site usage. These providers may use cookies or similar technologies in accordance with their own privacy policies.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

How We Use Information

We use the information we collect to:

  • Operate and maintain the Site and Services
  • Facilitate telehealth services and intake processing
  • Communicate with you regarding your account, orders, or services
  • Provide customer support and respond to inquiries
  • Improve and personalize the Site and user experience
  • Conduct internal analytics, quality assurance, and system maintenance
  • Send service-related communications and, where permitted, marketing communications
  • Detect, prevent, and respond to fraud, misuse, or security incidents
  • Comply with legal, regulatory, and contractual obligations

We may de-identify or aggregate information and use it for lawful business purposes.

How We Share Information

We may share information in the following circumstances:

Service Providers

With vendors and service providers who perform services on our behalf (such as hosting, analytics, payment processing, customer support, and compliance services). These providers are required to protect your information.

Healthcare Providers and Pharmacies

With licensed healthcare providers for clinical evaluation and, if applicable, with independent licensed pharmacies for prescription fulfillment. Telezen MD does not manufacture or dispense medications.

Legal and Compliance

In connection with a merger, acquisition, financing, or sale of assets, subject to applicable confidentiality protections.

SMS Consent

Text message opt-in data and consent are not shared with third parties.

Communications and SMS

We may communicate with you by email or SMS regarding your services, account, or required notices.

You may opt out of SMS messages at any time by replying STOP. Message and data rates may apply. Email and SMS are not fully secure communication methods.

Information Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your own devices and credentials.

Data Retention

We retain personal information as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.

You may request deletion of certain information by contacting us, subject to legal and operational limitations.

Your Choices

  • Marketing Emails: You may unsubscribe using the link in marketing emails or by contacting us.
  • Service Communications: You may still receive non-promotional communications related to your services.
  • Cookies: You may manage cookies through browser settings.

Minors

The Site and Services are intended for individuals 18 years of age or older. We do not knowingly collect information from minors.

California Residents

California residents have specific rights under California privacy laws. Please review our California Privacy Notice for details on those rights and how to exercise them.

Links to Third-Party Sites

The Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Review their policies before providing information.

International Access

The Site and Services are intended for use by U.S. residents. Information may be processed and stored in the United States. By using the Site, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Site with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated policy.

Contact Us

Telezen MD, LLC
Phone: 1-888-775-9343
Email: support@telezenmd.com

Mailing Address:
Attn: Privacy Team / Regulatory Compliance
2999 NE 191st Street, Suite 330
Aventura, FL 33180