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Frequently Asked Questions

About Telezen MD

Telezen MD is a modern, fully licensed, U.S.-based telehealth platform designed for people who want more than symptom management.

We provide personalized medical therapies for weight loss, health optimization, longevity, and performance. Our care integrates physician-guided treatment with structured education and community support so results are supported beyond the prescription and built to last.

Most telehealth companies are built around medication delivery.

Telezen MD was built around long-term outcomes.

We treat health as a system – biology, behavior, and daily habits work together. Medication can be powerful, but medication alone does not change habits, stress responses, or consistency. That’s why our model integrates medical care with education, community, and ongoing support.

Yes. Telezen MD is LegitScript certified, works exclusively with U.S.-licensed medical providers, and partners only with licensed U.S. pharmacies.

All treatments require medical review, clinical approval, and pharmacy dispensing under regulatory oversight.

We do not participate in gray-market practices involving “research peptides,” “not for human consumption” products, or therapies without physician and pharmacy oversight.

Getting Started & Eligibility

You’ll complete a secure online medical intake that includes your health history, current medications, symptoms, goals, and relevant lifestyle factors.

A U.S.-licensed medical provider reviews your information to determine whether treatment is medically appropriate and, if so, creates a personalized treatment plan based on your needs.

All treatment decisions are made by U.S.-licensed medical providers operating under established clinical guidelines.

Telezen MD is led by a board-certified medical team focused on safe, effective, science-backed care.

If a provider determines that a therapy is not appropriate or safe, no medication will be prescribed. In that case, you will receive a full refund.

In some situations, alternative options or educational resources may be recommended.

Lab requirements vary depending on the therapy and your medical history.

Some treatments can be prescribed based on symptoms and history alone, while others may require labs for safety or dosing accuracy. Your provider will clearly explain if labs are needed and why.

Yes. If your goals or needs change, your provider can reassess your plan and determine whether adjustments or alternative therapies are appropriate.

Medical Weight Loss

Telezen MD offers evidence-based medical weight-loss care, including GLP-1 medications and other supportive therapies when clinically appropriate.

All plans are personalized and overseen by licensed providers.

Dosages are determined by your provider based on clinical best practices, tolerance, response, and safety. Adjustments are made gradually to support results while minimizing side effects.

Not everyone experiences side effects, and many are temporary.

If side effects occur, your provider will guide you on management strategies or dosage adjustments. In addition, Telezen MD provides educational and behavioral support to help patients succeed beyond medication alone.

Yes. Telezen MD patients receive access to Lose It for Life™, our educational program focused on sustainable behavior change, habit formation, and long-term consistency.

Weight loss is not just biological – it’s behavioral. We address both.

Hormone Therapy (Women)

Telezen MD provides hormone replacement therapy for women experiencing symptoms related to perimenopause, menopause, or hormonal imbalance, when clinically appropriate.

Hormone therapy is prescribed after a licensed provider reviews your intake, symptoms, and medical history. Women’s hormone care is often symptom-guided rather than lab-dependent.

Blood work is not required to prescribe hormone therapy. In some cases, labs may be recommended for additional insight, but they are not mandatory.

Depending on eligibility, hormone therapy may be available in creams, gels, patches, or oral medications.

NAD+ Therapy

NAD+ is a naturally occurring coenzyme involved in cellular energy production, metabolism, and repair processes. NAD+ therapy is commonly used to support energy, mental clarity, stamina, and longevity goals.

Telezen MD offers NAD+ injections and nasal spray, depending on your treatment plan and provider recommendation.

Yes. NAD+ is often recommended alongside other therapies because it supports energy, focus, performance, and cellular efficiency.

Peptide Therapy

Peptides are short chains of amino acids that act as signaling molecules in the body. They help regulate processes such as hormone signaling, metabolism, tissue repair, sleep, libido, and recovery.

Telezen MD currently offers FDA-approved peptide therapies, including GLP-1 medications, Sermorelin, and PT-141, when clinically appropriate.

As additional peptides receive FDA approval and meet our safety and quality standards, they will be made available to eligible patients.

Peptides are prescribed by U.S.-licensed medical providers after reviewing your intake, goals, and health history.

Education, App & Community

Telezen MD provides education and community support through a dedicated mobile app.

Patients can access structured programs, ongoing guidance, and community resources designed to support real-life consistency beyond prescriptions.

Because sustainable health requires more than medication.

Habits, stress responses, and behavior patterns play a major role in weight, energy, aging, and overall health. Our education and community help results last.

You will have access to Telezen MD’s educational content and community for as long as you are actively enrolled in a medical therapy with Telezen MD.

Pricing, Billing & Insurance

No. Telezen MD operates on a transparent, direct-pay model.

This allows us to provide clear pricing, flexible care, and individualized treatment without insurance restrictions. Many treatments, including medical weight loss, are FSA and HSA eligible.

Yes. For most therapies, the provider visit is included in the treatment price.

No. Telezen MD does not charge membership fees or require long-term commitments.

Yes. You can manage, pause, or cancel treatments at any time through your patient portal, subject to our Refund & Cancellation Policy.

Shipping & Fulfillment

Medications are prescribed by U.S.-licensed providers and dispensed by licensed U.S. pharmacies, including carefully selected 503A compounding pharmacies.

Most orders follow this general timeline:

  • Provider review: ~1 business day
  • Compounding (if required): up to 3 business days
  • Shipping: ~2 business days after shipment

Timelines may vary due to medication type, pharmacy volume, or holidays.

Yes. Some medications require temperature-controlled shipping and are packaged with appropriate insulation and cold packs to maintain stability during transit.

If your package is lost, delayed, or arrives damaged, please contact our support team. We will work with the carrier and assist with resolution or reshipment when appropriate.

Support & Safety

You can message your provider anytime through the secure patient portal chat. Provider responses are typically within 24 hours.

Support is available through the patient portal or by emailing support@telezenmd.com.

Telezen MD does not provide emergency care. If you are experiencing a medical emergency, call 911 or seek immediate care.

Privacy & Policies

Yes. Telezen MD uses secure, HIPAA-compliant systems to protect your medical and personal information.

You can review our Privacy Policy, Terms of Service, and Refund & Cancellation Policy via links in the website footer.