At Telezen MD we strive to provide the highest level of quality healthcare which includes frictionless access to medical providers and medications at prices that are affordable and accessible. We also make every effort to provide the highest level of patient care before and after the sale. If you have an issue with your order or your product, please reach out to our patient care team: +1 877 445 4246 or support@telezenmd.com.
Below are our categories and how we can help you after the sale:
Prescriptions Medications:
State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final. You can always login to your telezenmd.com account before your products ship to change your address, method of payment or to cancel your subscription. If your prescription medication arrives damaged or is lost during transit, please contact our patient care team: +1 877 445 4246 or email us, support@telezenmd.com.
Non-Prescription (Over the Counter) Products:
Telezen MD may accept returns on unopened, non-prescription items up to 30 days after the sale. You will be responsible to pay the return shipping cost and we do not accept COD returns. If you need to return an item, please contact our patient care team: +1 877 445 4246 or email us, support@telezenmd.com. Include your order number, reason for the return along with the product name. Telezen MD reserves the right to deny a return that does not arrive in the original condition it was shipped or if the products appear to be tampered with or opened. After we receive the returned product and it is approved by our Telezen MD team, your purchase price will be refunded to your original method of payment.
Cancelation and Refund Requests:
If you need to cancel your purchase or request a refund, you must notify us by email at support@telezenmd.com within 12 hours of the transaction. This allows us to process your request promptly and prevent order fulfillment or shipment. Once this window is closed and the medication is in process, we are no longer able to issue a refund.
Customer Errors:
Telezen MD is not responsible for shipping address errors made by the customer. Please check your purchase info carefully to ensure all information is correct before submitting it to us. If the order is submitted and not cancelled within the 12 hour window we provide, we will not be able to issue another prescription for you for the same medication until your renewal date the following month.
Dosage and Medication Inquiries:
If you are having trouble understanding the dosing instructions on your medication, please call the pharmacy through the phone number on the packaging or log into the portal to message your doctor to ask them for clarification before administering the medication. We will not be able to prescribe additional medication if you take more than the allotted dose and run out before your renewal date.
Address for Returns:
Telezen MD/Manifest Pharmacy
1018 S. Batesville Rd
Building 4-A
Greer, SC 29650
LOST PACKAGES:
In the rare case your package is lost in transit, Telezen MD will reship your prescription or non-prescription order. We will work with your carrier (USPS, FedEx, UPS) to locate your package first and have it redirected if needed. Sometimes weather may delay your package delivery time. Since we currently do not ship refrigerated products, your product will not be affected by increased transit time. If your package is lost in transit or does not arrive at the shipping address you provided, please contact our patient care team: +1 877 445 4246 or email us, support@telezenmd.com.
Telezen MD Refund & Cancellation Policy
Customer Responsibility for Intake Compliance
When purchasing from Telezen MD, customers agree to comply with all telehealth intake requirements necessary for prescription fulfillment. This includes submitting completed medical intake forms, valid identification, and any additional documentation mandated by telehealth regulations in their respective states. Compliance with these requirements is essential to ensure proper processing and fulfillment of all orders.
Order Cancellation & Refund Policy
Customers who do not receive approval for a prescription after completing their intake will be issued a full refund minus a $25 doctor visit fee to cover the consultation review.
Customers may cancel their order and request a full refund within 12 hours of order placement. After this period, all sales are final, and no refunds will be issued.
Non-Compliance with Intake Requirements
To ensure regulatory compliance and operational efficiency, the following policy applies to all orders:
Customers must submit all required intake forms, valid ID, and necessary documentation within 14 days of placing their order. If the required information is not received within this timeframe, the order will be automatically canceled and considered forfeited.
No refunds will be issued, as administrative, processing, and compliance costs are incurred upon order placement.
If the customer still wishes to receive their medication after the deadline, they must place a new order and ensure all required intake steps are completed in a timely manner.
No Exceptions Policy
Telezen MD operates under strict telehealth regulations and cannot process or ship any prescriptions without the legally required intake information. Failure to comply with these requirements is solely the customer’s responsibility, and as such, refunds or exceptions will not be granted.
By purchasing from Telezen MD, you acknowledge and agree to these terms. We encourage all customers to complete the intake process promptly to avoid any disruptions in receiving their medication.
Telezen MD 180-Day Weight Loss Guarantee Policy
At Telezen MD, we are committed to helping you achieve your weight loss goals. That’s why we offer a 180-Day Money-Back Guarantee: If you do not lose any weight within 180 days of following our program, you may be eligible for a full refund of your program fees.
However, to ensure fairness and protect against fraudulent claims, we have specific guidelines that must be met. Please read this policy carefully.
Eligibility Requirements for the Money-Back Guarantee
To qualify for a refund under the 180-Day Weight Loss Guarantee, you must meet all the following criteria:
1. Active Program Participation
- You must have remained fully compliant with the program guidelines, including but not limited to:
- Taking prescribed medications (if applicable) as directed.
- Following dietary and lifestyle recommendations provided by Telezen MD professionals.
- Attending all scheduled telehealth consultations and check-ins.
2. Proof of No Weight Loss
- You must document your weight loss journey by submitting the following:
- Initial weight verification: A timestamped before photo showing your weight on a scale within 7 days of starting the program.
- Monthly progress updates: A photo showing your weight on a scale, submitted once per month for six months (180 days).
- Final weight verification: A timestamped after photo showing your weight on a scale at the 180-day mark.
- The scale used for weigh-ins must be consistent throughout the program.
- Weight loss is defined as any measurable decrease in weight (even 0.1 lbs. counts as weight loss and voids the guarantee).
3. Minimum Program Commitment
- You must have been actively enrolled in the program for at least 180 days without any gaps in participation.
- You must have followed the full prescribed course of treatment (including medications, if applicable).
4. Submission of a Refund Request
- To request a refund, you must submit a claim within 14 days after completing 180 days on the program by emailing support@telezenmd.com.
- Your email must include:
- Full name and registered email address.
- Before-and-after scale photos with visible weight measurements.
- Proof of monthly check-ins (as outlined above).
- A brief statement explaining your adherence to the program.
5. Fraud Prevention Measures
- Telezen MD reserves the right to deny refund claims if there is evidence of non-compliance, manipulation, or fraudulent behavior.
- Any attempt to alter weigh-in photos, provide inconsistent data, or submit false claims will result in automatic denial of the refund.
- Refunds apply only to the program fees and do not include any costs for medications, lab tests, or additional services.
- Telezen MD may request additional documentation or clarification before approving a refund request.
Processing of Refunds
- Approved refunds will be processed within 30 business days of approval.
- Refunds will be issued to the original payment method used at the time of purchase.
Exceptions & Limitations
- This guarantee does not apply to customers who:
- Discontinued the program before the 180-day mark.
- Did not adhere to the required weigh-in and tracking process.
- Experienced weight fluctuations but ultimately lost weight, even if only a small amount.
- Have underlying medical conditions affecting weight loss, such as thyroid disorders or metabolic conditions.
- Were found to be non-compliant with program guidelines.
Final Decision
All refund requests are subject to review and approval by Telezen MD’s customer support team. Telezen MD reserves the right to modify or terminate this policy at any time without prior notice.
For any questions regarding this policy, please contact support@telezenmd.com.